General Conditions of Sale/Online Purchase Contract

Effective from 01/07/2020.

1. Premises

These general conditions of sale apply to purchases made through the website https://shop.silagum.it from Consumers and/or Professional Buyers, defined and identified as follows;

2. Definitions

2.1. Il Venditore è Sila Gum S.r.l. Zona Industriale Papa Benedetto XVI comparto 2  – 88046 Lamezia Terme  Tel: 0968 209336 P. IVA: 00874080799 – che agisce nell’esercizio della propria attività imprenditoriale e commerciale e promuove la vendita dei propri prodotti mediante il meccanismo dei contratti a distanza, per il tramite della piattaforma https://shop.silagum.it in compliance with these General Conditions of Online Sale. Contact details can be found in the contact section of this website;
2.2. L’Azienda è il libero professionista o la persona giuridica che, per mezzo di una persona fisica incaricata e autorizzata (legale rappresentante, dipendente, collaboratore) interagisce con la piattaforma e-commerce e conclude un contratto di vendita on line, nell’esercizio della propria attività imprenditoriale e commerciale;
2.3. Il Privato/Consumatore è la persona fisica che agisce per scopi personali e non professionali, estranei all’attività imprenditoriale, commerciale, artigianale o professionale eventualmente svolta, come definito ai sensi dell’art. 3, comma 1, lett. a), del D.Lgs. 6 settembre 2005, n. 206 (Codice del Consumo): “Privato/Consumatore o utente: la persona fisica che agisce per scopi estranei all’attività imprenditoriale, commerciale, artigianale o professionale eventualmente svolta”;
2.4. 'User' refers to the visitor of the platform who interacts with the site's functions: this notion includes both Private Individuals/Consumers and Companies;
2.5. By Consumer Code, it means Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and subsequent amendments and additions;
2.6. The Contract or Sale Agreement is the contract of sale concerning the movable goods present on the e-commerce portal, which is concluded between the Seller and the Company and/or the Private individual/Consumer, within the framework of a sales system via telematic tools, organised by the Seller.;
2.7. By "Parties" we mean the Seller and the Private Individual/Consumer, or the Seller and the Company;
2.8. "Products" means the goods and services marketed on the website. https://shop.silagum.it;
2.9. 'Portal, Platform or Website' means the website https://shop.silagum.it managed by the Seller, through which the online purchase contract is concluded.

3. Portal Usage and Seller Responsibilities | Users

3.1. The User is aware that by using this online shopping platform, the provision of the PC and internet connection will be at their own expense.;
3.2. The Portal is provided without any specific warranty or licence: the User who uses it assumes all risks related to the use of the Internet and IT applications (hardware and software) and must ensure they have the basic IT security measures in place (antivirus, firewall, etc.) and avoid downloading unsafe or dangerous material.;
3.3. The Seller is not responsible and does not answer for:
a) Of any viruses, malicious code, or any issues related to the User's internet browsing that are not dependent on the Seller's actions;
b) Service disruptions or malfunctions of the Portal attributable to *force majeure*;
c) Malfunctions or outages related to the use of the internet network beyond its own control or that of its sub-contractors, except in cases of wilful misconduct or gross negligence;
d) Interruptions to the online shop service;
e) Fraudulent and unlawful use by third parties of credit cards, cheques and other means of payment, when purchasing products, provided that it can be proven that all possible precautions were taken, in accordance with the best science and experience at the time, and in accordance with ordinary diligence.
3.4. By using this website and/or placing orders through it, the User agrees to use the website only to make legally valid queries or orders and not to place false or fraudulent orders. If the Seller has reasonable grounds to believe that an order of this nature has been placed, they will be authorised to cancel it and inform the relevant authorities;
3.5. Once the online purchase procedure is completed, the User undertakes to print and keep a copy of this contract.

4. General Provisions

4.1. These General Conditions of Online Sale govern the commercial relationship between the Seller and the Private Individual/Consumer and/or Company and form an integral and substantial part of the contract for the sale of movable goods which will be concluded.;
4.2. These General Conditions of Sale shall always apply: different conditions of sale dictated or provided by the Private Individual/Consumer and/or the Company can never become part of the contract between the parties – not even in the case of acceptance of the order by the Seller.;
4.3. These General Conditions of Sale do not govern the sale of products and/or the provision of services by third parties other than Sila Gum S.r.l. appearing on the Platform via links, banners, or other hyperlinks. Before conducting commercial transactions with such parties, it is necessary to verify their conditions of sale. Sila Gum S.r.l. is not responsible for the provision of services and/or the sale of products by such third parties. Sila Gum S.r.l. does not carry out any checks and/or monitoring on websites accessible via such links. Sila Gum S.r.l. is therefore not liable for the content of such sites, nor for any errors and/or omissions and/or violations of law by them.
4.4. The Private individual/Consumer and/or the Company is aware that the General Conditions of Sale published on this Portal may vary: for this reason, every purchase is subject to and governed exclusively by the General Conditions of Sale in force on the date the contract is concluded, i.e., by the General Conditions of Sale applicable at the time the User interacts with the platform and makes the payment;
4.5. The Parties, in compliance with mandatory legal provisions, agree that should any provisions of these general conditions of sale be declared null or invalid, this shall not affect the validity and effectiveness of the other provisions, which shall remain fully valid and effective.

5. Pre-contractual Information for Private Individuals/Consumers

5.1. Pre-contractual information for the Private Individual/Consumer is provided before the Private Individual/Consumer is bound by any distance online sales contract. In particular, the information provided for in Article 49 of Legislative Decree no. 21 of 21 February 2014 is provided on the website pages. https://shop.silagum.it  and are always available by clicking on the link “General Conditions of Sale” present on the Portal.

6. Purchases on the Portal

6.1. L’acquisto dei Prodotti sul Portale è consentito solo a soggetti che:
i. have reached 18 years of age;
ii. they hold the status of Private Individuals/Consumers or Companies, as defined in Article 2 of these general terms and conditions;
6.2. È consentito all’utente acquistare più Prodotti con un medesimo ordine (“Ordine Multiplo”).
6.3. Nel caso di violazione del presente articolo, Sila Gum S.r.l. si riserva il diritto di intraprendere tutte le azioni necessarie a far cessare le irregolarità, comprese la sospensione dell’accesso al Sito, la cancellazione della iscrizione ovvero la non accettazione o la cancellazione degli ordini irregolari.
6.4. Sila Gum S.r.l. also reserves the right to refuse or cancel orders from:
i. a user with whom it has ongoing legal proceedings;
ii. a user who has previously violated the terms and/or conditions of the purchase agreement with Sila Gum S.r.l.;
iii. a user who has been involved in fraud of any kind, and in particular, in fraud relating to credit card payments;
iv. utenti che abbiano rilasciato dati identificativi falsi, incompleti o comunque inesatti ovvero che non abbiano inviato tempestivamente a Sila Gum S.r.l. le informazioni e/o i documenti dalla stessa richiesti nell’ambito della procedura che segue o che le abbiano inviato documenti non validi.

7. Contract refinement methods

7.1. In conformità al Decreto Legislativo 9 aprile 2003, n. 70 recante disposizioni in materia di commercio elettronico, Sila Gum S.r.l. informa l’utente che dopo aver selezionato il Prodotto di interesse, lo stesso viene caricato nel carrello dell’utente, che deve procedere all’inserimento delle seguenti informazioni per poter procedere alla conclusione del contratto: dati di fatturazione, indirizzo di spedizione, tipologia di spedizione, tipologia di pagamento, eventuale codice di buono sconto.
7.2. The User then clicks on the Pay Now button and is directed to the page for choosing the payment method (credit/debit card), following the instructions and practices of the individual payment instrument providers. Upon completion, the User lands on a page that confirms the order request, showing its number.
7.3. The online sales contract is considered concluded at the moment the User receives an order confirmation email from the Seller. The terms and conditions of sale can be read and printed at any time by clicking on the “General Terms and Conditions of Sale” link on the website.

8. Products

8.1. Ciascun Prodotto è accompagnato da una scheda informativa che ne illustra le principali caratteristiche (“Scheda Prodotto”). Le immagini e le descrizioni presenti sul Portale riproducono quanto più fedelmente possibile le caratteristiche dei Prodotti. Le immagini del Prodotto presenti nella Scheda Prodotto, inoltre, potrebbero differire per dimensioni o in relazione a eventuali prodotti accessori. Tali immagini devono pertanto essere intese come indicative e con le tolleranze d’uso. Ai fini del contratto di acquisto, farà fede la descrizione del Prodotto contenuta nel modulo d’ordine trasmesso dall’utente. Tutti gli ordini dei prodotti sono soggetti alla disponibilità degli stessi. In tal senso, in caso di problemi di fornitura, il Venditore si riserva il diritto di non accettare il suo ordine. Sebbene il Venditore faccia sempre il possibile per dare seguito a tutti gli ordini, si riserva il diritto di rifiutare l’elaborazione di ordini in caso di circostanze eccezionali sopraggiunte successivamente all’invio della Conferma dell’avvenuto pagamento.

9. Price

9.1. Tutti i prezzi di vendita dei prodotti acquistabili attraverso il Sito sono espressi in euro e non costituiscono offerta al pubblico, bensì un mero invito a formulare una proposta contrattuale. Per l’acquisto dei prodotti l’Acquirente dovrà compilare ed inviare il modulo d’ordine, completare correttamente il processo di acquisto fino alla pagina riassuntiva contenente il numero d’ordine in formato elettronico seguendo le istruzioni contenute nel Sito. L’acquirente dovrà aggiungere i prodotti al carrello e, dopo aver preso visione delle condizioni generali e della politica di Privacy, dovrà inserire i dati di spedizione ed eventuale fatturazione, selezionare la modalità di pagamento desiderata e confermare l’ordine. Con l’invio dell’ordine dal Sito, che ha valore di proposta contrattuale, l’Acquirente riconosce e dichiara di aver preso visione di tutte le indicazioni fornitegli durante la procedura d’acquisto e di accettare integralmente le presenti Condizioni Generali e di pagamento trascritte. Invierà all’Acquirente un’email di conferma dell’ordine stesso contenente il numero d’ordine, i dati di spedizione e fatturazione, l’elenco dei Prodotti ordinati con le loro caratteristiche essenziali e il prezzo complessivo.
9.2. The price in force will be communicated by the User at the time of any new purchase. The products remain the property of the Seller until full settlement of the amount due.
9.3. The selling prices are shown for the individual product and include VAT and taxes, but do not include the costs of delivering the goods, which must be calculated separately. The amount of the shipping costs will be displayed both when the Product is selected and placed in the shopping cart by the User, and in the order confirmation email. Shipping costs are quantified at €6.00 for delivery of goods in Italy; for orders of an amount equal to or greater than €15.00 or for specific products defined by us, shipping costs will be free.

10. Payment method

10.1. Payment for products offered for sale by the Seller through the Portal can only be made via the Stripe platform;
10.2. Each User (whether Company or Private individual/Consumer) declares that they have full power to use the chosen payment instrument. Every User must verify that the payment instruments in their possession have sufficient credit to cover all costs relating to purchases.;

11. Delivery terms of goods

11.1. The Seller shall deliver the products purchased by the User according to the method selected by them during the purchase.
11.2. For deliveries within the country, the Seller will arrange for the goods to be delivered by Courier, with a shipping time of between 5 and 10 working days, starting from the moment the online sales contract is concluded.

11.3. During shipment, the goods travel at the sole risk and peril of the Private Individual/Consumer or Company, therefore no responsibility can be attributed to the Seller for any damage caused to the goods during transport or in the event of theft of goods already delivered to the Carrier.

12. Consumer withdrawal and refund rights

12.1. The Private Individual/Consumer, as provided for by Article 52, paragraph 2 of the Consumer Code, has the right to withdraw from the online sales contract concluded, without any penalty and without specifying the reason, within 14 (fourteen) days;
12.2. How to exercise the right of withdrawal: to exercise the right of withdrawal, the Private individual/Consumer is required to inform the Seller of their decision to withdraw from this online sales contract through an explicit statement (e.g. letter sent by post, fax or email).
12.3. Per esercitare correttamente il diritto di recesso il Privato/Consumatore deve manifestare la sua volontà di voler recedere, nei termini sopra indicati, inviando al Venditore entro il termine di scadenza la predetta dichiarazione: il diritto di recesso si intende correttamente esercitato se la comunicazione relativa all’esercizio del diritto di recesso é inviata al Venditore prima della scadenza del periodo di recesso. Si rammenta che l’onere della prova relativa all’esercizio del diritto di recesso incombe sul Privato/Consumatore;
12.4. Per agevolare il Privato/Consumatore si riportano qui gli estremi di contatto del Venditore: Sila Gum S.r.l. sede legale Zona Industriale Papa Benedetto XVI comparto 2 – 88046 Lamezia Terme  C.F. – P.I. 00874080799 Tel. +39 0968 209336  indirizzo mail shop@silagum.it

13. Effects of Private/Consumer Withdrawal

13.1. The Private Individual/Consumer who withdraws from this online sales contract will have all payments made to the Seller reimbursed, including delivery costs (with the exception of supplementary costs arising from their choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any event no later than 14 days from the day on which the Seller is informed of the decision to withdraw from this online sales contract. Such reimbursements will be made using the same means of payment used for the initial transaction, unless the Private Individual/Consumer has expressly agreed otherwise; in any event, they will not incur any fees as a result of such reimbursement.;
13.2. Reimbursement may be suspended until the goods are received or until the Private Individual/Consumer provides proof of having returned the goods, whichever is the earlier;
13.3. If the Private Individual/Consumer has received the goods forming the subject of the online sales contract, they are obliged to reship or hand over the goods to Sila Gum S.r.l. Zona Industriale Papa Benedetto XVI comparto 2 – 88046 Lamezia Terme, without undue delay and in any case within 14 days from the day on which the Private Individual/Consumer communicated their withdrawal from this online sales contract. The deadline is met if the goods are reshipped before the expiry of the 14-day period.;
13.4. The direct costs of returning the goods shall be borne by the Private Individual/Consumer. The actual cost of return will, in any case, be linked to the return methods chosen by the Private Individual/Consumer themselves (for example, the carrier or the type of shipment chosen);
13.5. Upon receipt of the communication whereby the Private Individual/Consumer exercises their right of withdrawal, the parties (Seller and Private Individual/Consumer) shall be released from their mutual contractual obligations, save for the obligations of the Private Individual/Consumer and the Seller as previously mentioned.

14. Consumer's Right of Withdrawal Exclusions

14.1. Il Codice del Consumo prevede esclusioni al diritto di recesso, in particolare Il diritto di recesso per i contratti a distanza e i contratti negoziati fuori dei locali commerciali e’ escluso relativamente a:
a) i contratti di servizi dopo la completa prestazione del servizio se l’esecuzione e’ iniziata con l’accordo espresso del Privato/Consumatore e con l’accettazione della perdita del diritto di recesso a seguito della piena esecuzione del contratto di vendita on-line da parte del Venditore;
b) la fornitura di beni o servizi il cui prezzo e’ legato a fluttuazioni nel mercato finanziario che il Venditore non e’ in grado di controllare e che possono verificarsi durante il periodo di recesso;
c) the supply of goods made to the consumer's specifications or clearly personalised;
d) the supply of goods which are liable to deteriorate or expire rapidly;
(e) the supply of sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery;
f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
g) the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the online sales contract, the delivery of which can only take place after thirty days and whose actual value depends on market fluctuations which cannot be controlled by the Seller;
h) i contratti in cui il Privato/Consumatore ha specificamente richiesto una visita da parte del Venditore ai fini dell’effettuazione di lavori urgenti di riparazione o manutenzione se in occasione di tale visita, il Venditore fornisce servizi oltre a quelli specificamente richiesti dal Privato/Consumatore o beni diversi dai pezzi di ricambio necessari per effettuare la manutenzione o le riparazioni, il diritto di recesso si applica a tali servizi o beni supplementari;
i) the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
l) the supply of newspapers, periodicals and magazines, with the exception of subscription contracts for the supply of such publications;
m) i contratti conclusi in occasione di un’asta pubblica;
n) la fornitura di alloggi per fini non residenziali, il trasporto di beni, i servizi di noleggio di autovetture, i servizi di catering o i servizi riguardanti le attivita’ del tempo libero qualora il contratto preveda una data o un periodo di esecuzione specifici;
o) la fornitura di contenuto digitale mediante un supporto non materiale se l’esecuzione e’ iniziata con l’accordo espresso del Privato/Consumatore e con la sua accettazione del fatto che in tal caso avrebbe perso il diritto di recesso.

15. Seller's responsibilities and obligations towards the Private Individual/Consumer: liability for defects, proof of damage and compensable damages

15.1. The Private Individual/Consumer undertakes to pay the price of the products in the manner and according to the terms described above;
15.2. Pursuant to Articles 114 et seq. of the Consumer Code, the Seller is liable for damage caused by defects in the goods sold if they fail to communicate to the injured party, within three months of the request, the identity and address of the manufacturer or of the person who supplied the goods to them;
15.3. The aforementioned request, by the injured party, must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain an offer to view the product, if it still exists.;
15.4. The Seller shall not be held liable for the consequences arising from a defective product if the defect is due to the product's compliance with a mandatory legal provision or binding measure, or if, at the time the manufacturer put the product into circulation, the state of scientific and technical knowledge did not yet make it possible to consider the product as defective;
15.5. No compensation shall be due if the injured party was aware of the product's defect and the resulting danger and nevertheless voluntarily exposed themselves to it. In any case, the injured party must prove the defect, the damage, and the causal link between the defect and the damage.;
15.6. The injured party may claim compensation for damage caused by death or personal injury, or by destruction or damage to property, other than the defective product, provided that the property is of a type normally intended for private use or consumption and was so used by the injured party;
15.7. Damage to goods referred to in Article 123 of the Consumer Code shall, however, be compensated only to the extent that it exceeds the sum of three hundred and eighty-seven Euros (€387);
15.8. Under no circumstances shall the Private individual/Consumer be held liable for delays or issues with payment if they can demonstrate that payment was made within the timeframes and in the manner specified by the Seller;
15.9. The Seller shall not be liable for any damages, losses, or costs incurred by the Private Individual/Consumer due to the non-performance of the contract for reasons beyond their control, with the Private Individual/Consumer being entitled solely to a full refund of the price paid and any associated supplementary charges incurred.

16. Causes of termination

16.1. The obligations referred to in points 8 and 12, undertaken by the parties, are essential in nature, so that the failure to perform just one of these obligations, if not determined by fortuitous event or force majeure, shall result in the ipso jure termination of the contract pursuant to art. 1456 of the Italian Civil Code, without the need for a judicial ruling.

17. Contract storage method

17.1. Pursuant to Article 12 of Legislative Decree 70/2003, the Seller informs the Private individual/Consumer and/or the Company that every order sent is stored in digital/paper form at the Seller's premises or on the IT system/IT tools of the seller's service providers, with whom relations are governed by a regular service contract (e.g., Server Farm).

18. Intellectual property

18.1. The Seller retains all intellectual property rights on the products offered for sale on the website.  https://shop.silagum.it, particularly concerning product models, images, features, specifications, and other information that may be accessible to Users and, more generally, to visitors of the site;
18.2. It is prohibited to copy, sell, appropriate or otherwise share the images visible on the Portal without the prior permission of the Seller. Any violation will be punished according to applicable laws.

19. Data protection

19.1. The personal data provided will be processed in accordance with Regulation (EU) 2016/679 GDPR and subsequent amendments. A full copy of the data processing information (privacy policy) and the use of cookie technology (cookie policy) is available in the website's footer or by clicking on the following links: privacy policy – cookie policy. The user is informed that the use of this website or the transmission of an order through it implies acceptance of these Data Protection Policies.

20. Dispute Resolution | Applicable Law and Competent Court

20.1. This agreement is governed by Italian law.;
20.2. The contract concluded by the Company is governed by the Civil Code, in particular by articles 1341 et seq. and articles 1470 et seq.;
20.3. Pursuant to and for the effects of articles 1341 and 1342 of the Italian Civil Code, the Company declares to have carefully read and specifically to approve the clauses of point 9, entitled “Seller's Liability towards the Company and limitations”, as well as point 20.5 which indicates the competent court in case of disputes;
20.4. With regard to the contract concluded by the Seller with the Private Individual/Consumer, for matters not expressly provided for herein, the applicable legal provisions for the relationships and circumstances provided for in this contract shall apply: Articles 1341 et seq. and Article 1469 bis, as well as Articles 1470 et seq. of the Civil Code and the Consumer Code (Legislative Decree 206/2005) Part III, Title III, Chapter I, which the Private Individual/Consumer shall see applied in full;
20.5. For any dispute arising between the Seller and the Company related to the online sales contract or these General Conditions, the Court of Lamezia Terme shall have jurisdiction;
23.6. For any dispute relating to the online sales contract or these General Conditions that may arise between the Seller and the Private Individual/Consumer, the competent court shall be exclusively that of the Private Individual/Consumer's place of residence or domicile if located within the territory of the state, which is mandatory pursuant to art. 66 bis of the Consumer Code.

Last updated: 30/11/2020